Our actions and our commitments reflect the values that guide us as expressed in our strategic plans, i.e. impartiality, fairness, independence, transparency, competence and integrity. A respect for these commitments stems from the professionalism and dedication of our staff, always eager to offer you high quality services.
A quick and courteous reply
You can count on us to
- clearly identify ourselves during any communication with you;
- listen to you carefully to fully understand your request;
- serve you respectfully and courteously; and
- promptly respond to your request.
High quality information
We do everything in our power to
- provide you with complete information that meets your needs, as well as documents written in clear and easy-to-understand language; and
- offer you a high quality website with data that are updated on a regular basis.
Confidentiality of personal information
We take all necessary steps to
- ensure the confidentiality of personal information in our possession, in accordance with prevailing legislation.
Easy access to our services
We ensure that
- you can contact us via the method of your choice: telephone, email, social media, fax, regular mail or in person at our offices;
- you can speak to a member of our staff during our opening hours, toll free, from anywhere in Canada or the United States; outside these hours, you have access to voicemail;
- during election periods, our opening hours are adapted, in order to meet higher demand;
- during the revision of the electoral map, public hearings are held in sufficient number and at appropriate locations; anyone who so wishes can be heard and any representation, whatever its form, is accepted.
Adapted services
You can count on us to
- take the necessary measures to adapt our documents and services to the needs of persons with disabilities; and
- maintain our websites in an accessible format.
